Product Support - Submit a ticket

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Submit a Support Request

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Name:

Email:

Serial Number of YOUR module (XXXXXXX-YYYYYY-ZZZ):

Car and model year (Example: Audi A4 2011):

Additional info (e.g. with factory alarm, installed add-ons etc):

Severity of the issue:

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Intermittent problem (only shows sometimes)

Strange or unexpected behavior

One or several functions not working

Module not working at all (but car is OK)

Major malfunction (error messages or car won't start)

Product install:

I installed it myself

I had it installed by a shop/dealer

Module is not installed yet

Current status:

Module is installed

Module is removed (car back to stock)

Module is not installed yet

Module LED:

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No LED present (Porsche 986)

Green LED flashes when ignition is on (OK)

Green LED is permanently ON when ignition is on (ERROR)

Green LED is permanently OFF when ignition is on (ERROR)

I get weird flickering, no clean (on-off-on-off) blinking pattern (ERROR)

Module firmware:

I did not check for updates (yet)

I checked but firmware is current

I checked and firmware was updated

I can not get the USB update to work!

I am located in:

Phone (with country code):

Which dealer was this purchased from?

Subject:

Message:

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